TERMS AND CONDITIONS

The document is published exclusively in electronic form, it is not presented in printed form, it is not considered a contract or a code of ethics, the language of the document is Slovak. For questions regarding the functionality, orders and delivery terms of the webshop, do not hesitate to search through the available contacts.

This T&Cs applies to legal relationships presented on the provider's website www.mbtonline.eu and other domains. T&Cs are available at the following address: https://www.mbtonline.eu

  1. Definition of basic concepts 

T&Cs – General Terms and Conditions of a provider

  •   Provider - Redeo s.r.o., seller, owner of domain www.mbtonline.eu, web site operator, author
  •   Buyer - a natural or legal person, a consumer, a purchaser of goods who purchases through a website, a user of the website, a person
  •   Contract - a legally binding relationship between the provider and the buyer
  •  Contractors - Provider and Buyer
  •  Third person - a person different from the provider and the buyer
  •  Web site - www.mbtonline.eu
  •  Goods - subject of sale and purchase listed on the website
  •  Delivery - transport and delivery of goods to a person and to a place marked by the buyer
  •  Carrier - Company

GLS General Logistics Systems Slovakia s.r.o.

Company Registration Number: 36624942

  •   General Logistics Systems Slovakia s.r.o.

     Lieskovská cesta 13

     962 21 Lieskovec

     Slovenská republika

  •   Labeling - a clear indication of the goods in the Slovak language
  •   Forms of labeling - name, illustration, size, characteristics, price in euros
  1. Basic information 

Information about provider

Redeo s.r.o.

Address Medená 5, 811 02 Bratislava, IČO (Company Registration Number): 46526706

Registration number in the Business Register: 78879 / B

Tax ID: 2023469602

VAT ID: SK2023469602

contact with buyers

email address webshop@mbtonline.eu

telephone +421 918 967 802

Opening hours of the customer center:

Monday-Friday: from 9:00 - to 16:45 or online 24/7 

  1. Basic provisions 

3.1. T&Cs, relations not governed by T&Cs are subject to Slovak law, in particular

  •   Act 22/2004 Coll. on the e-commerce,
  •   Act 513/1991 Coll. on the Commercial Code as amended (hereinafter referred to as the Commercial Code),
  •   Act 455/1991 Coll. on the Trades Licensing as amended (hereinafter referred to as the Trades Licensing Act),
  •   Act 40/1964 Coll. on the Civil Code as amended (hereinafter referred to as the Civil Code),
  •   Act 122/2013 Coll. on the protection of personal data as amended,
  •   Act 250/2007 Coll. on the consumer protection as amended (hereinafter referred to as the Consumer Protection Act),
  •   Act 102/2014 Coll. on the protection of the consumer in respect of the sale of goods or the provision of services on the basis of a distance contract

3.2 T&Cs enters into force on the date of their publication on the website. The Provider reserves the right to change the T&Cs. The provider shall make the changes available no later than 11 days before their effectiveness on the provider's website. Buyers, even if they are not registered, agree with the T&Cs, at the same time declare that they are acquainted with the T&Cs´ provisions to which they abide.

3.3 The Provider reserves all copyrights in connection with the webshop, the presented content and the operation of the webshop. The use and copying of all materials including photos and texts is only possible with the consent of the author and in accordance with the applicable legal regulations. Copyright infringement is a criminal offense.

  1. Goods and services

4.1.The presented goods on the website of the provider can be ordered exclusively by electronic means. The price of the goods is quoted in euro together with the legal VAT. The delivery price is not included in the price of the goods, it is charged in accordance with the transport price according to Article 7 of the T&Cs. Packaging costs are included in the price of the goods.

4.2 The goods presented on the provider's website are properly labeled. Illustration of goods may differ from actual goods. The provider is not responsible for the differences between the illustration and the form of the actual goods.

4.3 In the event of errors in labeling the goods, including the price of the goods on the website, the provider reserves the right to repair and correct the defects. In such a case, the provider shall immediately inform the buyer of the new designation of the goods. Consequently, the buyer may confirm the order or withdraw from the order.

4.4 In the case of the introduction of the sale price of the goods, the provider shall inform the buyer of the conditions of the sale and its time extent.

  1. Ordering goods

5.1. Goods can not be purchased through the website without registration.

5.2. The order of buyer´s actions for valid order of goods

  •   the buyer identifies the goods and the quantity of goods he wants to order
  •   the buyer moves order to the cart - Add to Cart. By clicking on the "Shopping Cart", the buyer can view its content, status, and quantity of the order
  •   after checking the amount of ordered goods by clicking -X- can remove the goods from the cart
  •   buyer enters delivery address and payment method

5.3. Payment method

  •   PayPal
  •   Money transfer 

5.3.1. Online payment via PayPal: On the PayPal site, the customer can pay the requested amount in two ways.

- if the customer has a PayPal account, then after signing into the account can pay the requested order amount.

- if a customer does not already have a PayPal account, he will choose to pay by bank card. He must enter the name, bank card number, type, card validity, CW code, billing address, and phone number. If all the necessary information is entered, the customer will be able to pay the order after clicking on the -Agree & Pay- button.

Accepted types of bank cards: Visa (Verified by Visa), Visa Electron, Master Card (Master Card Secure Code), V-Pay, JCB and Maestro.

5.3.2. Payment by money transfer will be made on the basis of provider´s details sent to the customer´s account after completing the order. This form of payment may extend the completion of order.

5.4. After entering the data, the buyer can send the order by clicking on the "Payment" button to confirm the order, but once again it is possible to check the contents of the order, with the possibility of sending the order notes, also by email. Sending an order as described above gives the buyer the obligation to pay the price.

5.5. The provider immediately recapitulates and re-informs the buyer of the most important facts about the order and that is

  •   main characteristics of the goods
  •   the total price of the goods
  •   transport costs, delivery, postage and other costs and fees

5.6. Correction of data

Before the confirmation and closing of each order step, the buyer has the option to make a step back to the previous stage of the order, with the possibility of overwriting and correcting the entered data.

5.7. After the order is sent, the buyer receives an email with the order confirmation, at the same time the provider notifies the buyer of the availability and the date of delivery of the goods. The confirmed orders are binding for the buyer. In case of not receiving the order cofirmation by email within 48 hours of sending the order, the buyer does not bind his order in any way. The liability of the provider for not receiving the purchase order confirmation exludes the case when there is inability to receive a confirmation due to a poorly specified email address by the buyer, or in the case of impossibility to deliver message to email due to insufficient storage space of the buyer's mailbox.

5.8. The final price stated in the buyer´s order confirmation includes all costs.

5.9. The buyer will receive a notification about the final price. On the day of sending the goods, the provider will send the buyer an invoice in the .pdf format to the buyer's email address by email. The buyer expressly agrees to submit the invoice in the manner specified. An invoice is deemed to have been delivered by sending an email to the provider.

5.10. By sending an order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.

5.11. The provider undertakes to deliver the correct type and quantity of goods at the agreed price according to the confirmed order.

5.12. The provider has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the buyer immediately returns the full price of the goods already paid or offers replacement goods or other solutions if the buyer agrees. The seller has the right to cancel the order also if he can not contact the buyer, especially for mistaken or unlisted contact details.

  1. Processing and completion of orders by provider

6.1. Orders are processed during opening hours. The goods can also be ordered after opening hours and the order is processed the next business day.

6.2. The general delivery time is 4-6 business days after order confirmation. The Provider undertakes to deliver the goods within 30 days of confirmation of the order by provider.

6.3. In the event that the provider can not deliver the goods on the grounds of a) he does not dispose with the goods; b) the goods cannot be acquired, the provider is obliged to inform the buyer without delay and return the paid price to the buyer immediately. By fulfilling this commitment, other obligations of the provider remain unaffected.

6.4. The provider is not responsible for changing the labeling of goods due to failure to notify such changes by the provider's contractual partner.

6.5. Provider reserves the right to refuse already confirmed orders or parts thereof.

6.6. Delivery of part of a binding order is possible only with the buyer's consent.

6.7. Place of delivery is determined by buyer's order. Delivery is deemed to be delivery to the place designated by the buyer.

6.8. The goods are adequately packed and secured against damage. The buyer is obliged to check the condition of the shipment when taking goods.

6.9. Together with the goods, the supplier supplies the buyer with an invoice (tax document) which is also a delivery note. The supplier and the goods will provide instructions for use and the warranty card only if the nature of the goods so requires.


6.10. The provider is responsible for the goods until the delivery and accepting the shipment by buyer.
Goods are deemed to have been taken over by the buyer and completed by the provider from the time the buyer signs in writing the receipt of the goods to the carrier.

6.11. The provider is not responsible for the late delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the consignment caused by the carrier. Such cases are resolved by the provider by delivering new goods to the buyer after all damages have been paid by the carrier.

6.12. The buyer is obliged to check the consignment before taking over the consignment in the presence of a transport company employee, and in case of any damage to the goods and the packing request a report on the detected defects without the obligation to take over the damaged consignment. Complaints without notice of defects are not accepted by the provider. Delivery of the shipment takes place on working days, especially between 08:00 and 17:00.

  1. Price of delivery of goods

7.1. Order in the value up to 50 euros - delivery cost 4 euros

order in the value range from 50-70 eur - delivery price 3 euros

order in the value over 70 euros - free delivery

  1. Withdrawal from the order / contract /

8.1. The Buyer is in compliance with Act 102/2014 Coll. on the protection of the consumer in respect of the sale of goods or the provision of services on the basis of a distance contract, authorized without giving reasons to withdraw from the equipped order / contract within 14 calendar days from the day of taking over the goods and the ordered goods may be returned to the provider. Costs associated with the return of the goods are borne by the buyer.


8.2. Goods for return must be


  1. a) undamaged
  2. b) complete (including accessories, documentation)
  3. c) including the attached purchase receipt


8.3. If the buyer decides to return the goods according to point 8.1. of T&Cs he is obliged to


  1. a) contact the provider with a request to withdraw from a completed order, enter the order number (variable symbol), the purchase date, and number of bank account for returning the money
  2. b) send the goods back to the address of the provider - the goods are advised to send by registered insured mail and use appropriate packaging so that during transportation the packaging and the goods themselves are not discarded, glued or otherwise damaged (the provider is not liable for any loss or damage of the goods during transportation).
  3. c) pay for the return of the goods (postage, insurance)


8.4. Once the conditions under points 8.2 and 8.3 of the T&Cs have been fulfilled and after receiving of receipt of the returned goods, the provider is obliged


  1. a) take over the returned goods
  2. b) return the buyer within 15 days of the date of withdrawal from the completed order the entire paid price for the goods, excluding the return of the goods


8.5. In the event of non-fulfillment of any of the conditions under 8.2 and 8.3 of the T&Cs, the provider will not accept the withdrawal from the completed order and the goods will be returned back to buyer's expense.

 

8.6. Additional costs are not associated with the withdrawal from the order, however, the claimant will be entitled to compensation for the use of the goods against the purpose. 

8.7. The provider ensures consumer protection in the process of exercising his right to withdraw from the contract and provides the buyer with the withdrawal form.

Redeo s.r.o. www.mbtonline.eu

Address Medená 5, 811 02 Bratislava:

 I hereby declare that I am withdrawing from the contract for these goods: ..............

 Order date and date of receipt ..............

Name and surname of the consumer ..............

 Address of the consumer ..............

 Signature of the consumer (only if this form is filed in paper form) ..............

 Date ..............

8.8. Delivery: MBT SHOP Zámočnícka č.4, 81102 Bratislava Slovakia +42191896702

 

  1. Warranty and reclamation

9.1. Our primary goal is to equip the order properly and in a timely, adequate manner, always to the satisfaction of the buyer. Buyers' comments and complaints are received by email or in writing at the address of the provider.

9.2. Reclamations handling are governed by the warranty conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.


9.3. The warranty period for all the goods offered on the provider's website is 24 months. In order to exercise the liability for defects (claim), proof of purchase is always sufficient (attached invoice). Submitting a proof of purchase for the purposes of the claim is sufficient even if the warranty card was issued but the buyer lost it.


9.4. The warranty does not apply to the normal wear and tear of the item (or parts thereof) caused by use.


9.5. Returned goods are required by the buyer to deliver a clean, mechanically undamaged claim with a copy of the invoice and delivery note. Buyer is obligated to send a description of the identified defects together with the goods.


9.6. Buyers are advised to promptly inform the provider about the defects of the goods and send the goods back to the provider.

9.7. The provider shall immediately investigate the telephone complaint and, if necessary, remedy it. The minutes will be made when the buyer does not agree with the way the complaint is claimed, or with the provider's access to the complaint, or if an immediate inquiry into the complaint is not possible. The copy of the minutes will be delivered to the buyer by email.

9.8. Provider responds to a written complaint within 30 days. The provider archives the response for 3 years.

9.9. In the event of a complaint being rejected, the provider shall provide the buyer with a copy of the professional judgment if the buyer has applied the goods claim during the first 12 months of the purchase. The provider shall provide the assessment to the buyer within 14 days from the date of the complaint. This expert assessment includes the identification of the person conducting the expert judgment; precise identification of the goods under consideration; the state of the goods; the result of the assessment; date of professional judgment.

9.10. The buyer, who is a consumer, has the opportunity to contact consumer representatives on the territory of the Slovak Republic.

  1. General provisions

10.1. The Provider is entitled to use third party services when performing the activity. For the unlawful conduct of such third party, the provider is responsible for himself.

10.2. Invalid and ineffective T&Cs and contract provisions are disregarded while other T&Cs and contract provisions remain in force.

10.3. The non-application of the right to the provider does not imply a waiver. The waiver is valid only by a written statement by the provider.

10.4.  The parties to the dispute will try to settle the dispute peacefully.

Privacy Policy

Redeo s.r.o., places great emphasis on the protection of personal data while ensuring that personal data necessary for the delivery of the goods are confidential and will only be used to perform the contract with the buyer in accordance with the T&Cs and in connection with the fulfillment of the obligations arising from the order and, and except the web server provider and carrier will not be provided to any third party.

By registering, the buyer can give consent to send information about marketing information from the provider.

With personal data, the provider works only within the scope of Act 122/2013 Coll. on the protection of personal data.

The buyer, by ordering the goods on the provider's website, agrees to process his / her personal data for the purpose of processing the electronic order, the delivery of the goods and the billing. The provider agrees to delete the personal data at any time from the buyer's written request.

Provider processes the following buyer contact details and delivery data.

  •   the name and surname of the buyer as the recipient of the goods, the title
  •   address of the delivery
  •   telephone number
  •   email address

In the event of failure to provide this personal data, it is not possible to process the buyer's order. The obtained personal data are not published.

The provider as an operator furthermore informs that for the purpose of processing personal data uses automated or non-automated means of processing located outside the territory of the Slovak Republic, these processing facilities being used exclusively for the transfer of personal data through the territory of the EU Member States.

Office for Personal Data Protection

Hraničná 12

820 07 Bratislava 27

Slovak Republic

Secretariat of the Office

Phone +421 /2/ 3231 3214

Email: statny.dozor@pdp.gov.sk

Fax +421 /2/ 3231 3234

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